Support & Contact
日本語 | English
For questions, bug reports or feedback about Your Wish apps, please email us.
Contact (email): yourwishdev@gmail.com
Operator: Your Wish. Replies may take a few days.
What to include in your message
App name (e.g., Shogaku Kore! Math)
Your device model and OS version (e.g., Pixel 8 / Android 15, iPhone 15 / iOS 18)
App version (shown in the app's settings or on the store page)
What happened and the steps leading up to it (a screenshot helps)
Please do not include passwords, credit card numbers or other sensitive information in your email.
FAQ
Q. The app won't start or isn't working properly
Update the app and your device OS to the latest version and restart your device. If the problem continues, contact us with the information above.
Q. I purchased premium but the features are locked
Check your connection and try "Restore purchases" in the app's settings. You must be signed in to the store with the same Google account (Android) or Apple ID (iOS) used for the purchase. If it is not resolved, send us the purchase date and the receipt email (order number) from the store.
Q. How do I cancel my subscription?
Subscriptions are canceled in each store's subscription settings, not inside the app. Deleting the app does not cancel your subscription.
Android (Google Play): Open the Google Play Store → tap your profile icon → "Payments & subscriptions" → "Subscriptions" → select the app → "Cancel subscription"
iPhone / iPad (App Store): Settings → tap your name at the top → "Subscriptions" → select the app → "Cancel Subscription"
If an app offers a free trial, you will not be charged if you cancel before the trial ends. Cancel at least one day before the renewal date.
Q. Can I get a refund?
Payments are processed by Google or Apple, so refund requests and decisions follow each store's policy. Please check the store's refund process first. If you need help, contact us with your purchase details.
Q. I changed devices. How do I carry over my purchase and data?
Sign in to the store with the same account and use "Restore purchases" in the app. Study data transfer differs by app, so please contact us with the app name.
Q. I want to delete my account or data
Email us with the app name and the email address (or nickname) you registered with. After verifying your identity, we will delete the data. For GoEn, see also the "GoEn Account Deletion" page.
For parents
The Shogaku Kore! series is designed without advertising so children can use it safely. Please make in-app purchases and subscriptions yourself or with a parent's consent. On your child's device, we recommend using the store's purchase restrictions (password / authentication).